can someone give me a pointer where to look to try solve a queuing problem.
I have 8 servers, throughout the day and various rates of inbound customers per hour, ie 500 customers between 9 and 10am, 250 customers between 2 and 3 pm. On average these inbound rates are similar every day. Customers spend an equal time with server e.g 1min.
I need to work out how many customers will back up if a server(s) goes on a break at a certain time of day, or calls in sick. Then how long it would take to clear those queues? Considering continuation of inbound customers.
Which customers should I send an sms too if they only want to wait less than 5 mins.
Ive been reading queuing theory and M/D/c seems like the correct system description? Just want to confirm I'm on the right path.
I have 8 servers, throughout the day and various rates of inbound customers per hour, ie 500 customers between 9 and 10am, 250 customers between 2 and 3 pm. On average these inbound rates are similar every day. Customers spend an equal time with server e.g 1min.
I need to work out how many customers will back up if a server(s) goes on a break at a certain time of day, or calls in sick. Then how long it would take to clear those queues? Considering continuation of inbound customers.
Which customers should I send an sms too if they only want to wait less than 5 mins.
Ive been reading queuing theory and M/D/c seems like the correct system description? Just want to confirm I'm on the right path.
