Every once in a while, I see stories like this on the internet. So I always make sure I'm polite and courteous to the poor shmucks working retail.
However. For every one of these stories, I have personally experienced two more where people working there who were incapable of knowing what something is when I ask for it. Because unfortunately for them, their manager decided that laundry detergent should be stocked in the isle with the coffee.>"What isle is the (X incredibly basic item) in?">"...x?">"Yes, do you know where it is?"
">I uh....uh..." long vacant stare and pause.>"What is that?">5 minutes later of trying to explain the most basic goods:>"Oh, uh, let me ask someone." (Isn't that what I just did?)>5 more minutes of trying to find someone else for him to ask the same thing I just did>"Oh sure, let me show you (instead of just telling you which isle">follow him to the right isle, which, generally, is the last isle where you would put it
Part of it is because the manager decides that salt is a beverage item and belongs in that isle. Or that baking chocolate belongs in the same isle as energy drinks.
I do EVERYTHING in my power to look for an item in every logical place it possibly can before trying to bother the staff, because it's a pain for both of us.
But sometimes, I have to ask where something is because the manager put light bulbs in the automotive section. And if you think I'm exaggerating, I can give several real stories where I had to go to the pet section for fly ribbon for my dad's apartment and explain to the employees what fly ribbon even WAS who then had to ask someone else what it was before they could even _show_ me where it was.
But no matter, what, acting like an ass towards them? No matter how frustrated I am, I don't do that, because it makes YOU look stupid, not them.